Distance contract (terms of use)

Last updated: 1 July 2026

This distance contract (also the "Terms of Use") is concluded between you (the buyer) and the seller when you place an order on the website. By placing an order you agree to the terms of this distance contract.

1. Who we are

This website is operated by SIA IMNOTEKSI (Reg. No. 40103368451, VAT LV40103368451), registered at Kaivas iela 31/3-78, Rīga, LV-1021, Latvia, trading as the Sphera Kauguri sushi café ("we", "us"). By using this website and placing orders you agree to these Terms.

2. Using the website

You may use the website to browse our menu, place orders for delivery or pickup, and manage your account. You agree not to misuse the website, attempt to disrupt it, or place orders you do not intend to pay for or collect.

3. Orders and contract

Product listings are an invitation to order, not a binding offer.
Your submitted order is an offer to buy. A contract is formed when we accept the order (on-screen confirmation and/or confirmation e-mail).
We prepare fresh food to order; item availability may change and we may decline or cancel an order (see §9), refunding any amount already paid.
A minimum order amount may apply and is shown at checkout.

4. Prices and payment

Prices are in euro (EUR) and include VAT (PVN) at the applicable rate (21%).
Delivery fees depend on your delivery zone and are shown before you confirm.
Payment is by payment card / bank link via Klix (AS Citadele banka) or, where offered, cash on delivery/pickup.
An invoice (rēķins) is issued for each order.

5. Delivery and pickup

We deliver within our published delivery zones in Jūrmala; your address is checked against these zones at checkout.
Delivery fees, minimum-order and free-delivery thresholds are shown per zone.
Delivery and preparation times are estimates and may vary with demand, weather and traffic.
For pickup, collect your order at the café during opening hours.

6. Returns policy

No "change of mind" withdrawal for prepared food. Because we prepare fresh, made-to-order and perishable food, the statutory 14-day right of withdrawal for distance contracts does NOT apply once preparation has begun (Consumer Rights Protection Law; EU Directive 2011/83/EU, Art. 16). Perishable, made-to-order food cannot be returned simply because you have changed your mind.
Cancelling before preparation. If preparation has not yet started, we can usually cancel your order and refund it in full — contact us by phone as soon as possible (see §7 and §9).
Defective, wrong or spoiled order. If your order is incorrect, damaged, spoiled or of inadequate quality, report it to us immediately on receipt. In line with your statutory right to a conforming product, we will re-prepare and re-deliver the order or refund it.
How to contact us / claims address. To cancel an order, report a problem or submit a claim, contact us by e-mail at info@spherakauguri.lv or by phone at +371 25 006 008, quoting your order number. For submitting claims and any returns, use the address Nometņu iela 9A, Jūrmala, LV-2016.

7. Refunds policy

We refund payments in the following cases:

Order cancelled before preparation. If you contact us by phone and preparation has not yet begun, we cancel the order and refund the full amount paid.
We cannot fulfil the order. If an item is unavailable or delivery proves impossible, we refund the full amount paid.
Defective, wrong or spoiled order. If the order is incorrect, damaged, spoiled or of inadequate quality and you report it immediately on receipt, we re-prepare/re-deliver it or refund it, in line with your statutory right to a conforming product.
Erroneous or double payment. Any payment taken in error or charged twice is refunded.

Refunds are made within 14 days of the day we confirm the cancellation, agree the refund or accept the claim, using the same payment method used for the purchase (Klix / payment card). No additional fee is charged for a refund.

8. Buyer information

When placing an order, the buyer must provide: full name, phone number, e-mail address and delivery address (for delivery orders). The buyer is responsible for the accuracy and completeness of the information provided. Incorrect or incomplete information may delay or prevent fulfilment of the order; we are not liable for any delay or non-fulfilment arising in such cases.

9. Refusing or cancelling orders

We may decline or cancel an order — for example if an item is unavailable, the delivery address is outside our zones, payment fails, or to protect our business from abuse or non-payment. For security reasons we may not always state the specific reason. Any amount already paid for a cancelled order is refunded.

10. Accounts

If you create an account, keep your login details secure and your information accurate. You are responsible for activity under your account. You can delete your account at any time from your profile.

11. Allergens and food information

If you have allergies or dietary requirements, please check with us before ordering — dishes are prepared in a kitchen that handles fish, shellfish, sesame, soy, gluten and other allergens, and cross-contact cannot be fully excluded.

12. Intellectual property

All content on this website (texts, logo, images, design) belongs to us or our licensors and may not be copied or reused without permission.

13. Liability

We provide the website with reasonable care but do not guarantee it will always be uninterrupted or error-free. To the extent permitted by law, we are not liable for indirect or consequential loss. Nothing in these Terms limits liability that cannot be limited under Latvian law, including your statutory consumer rights.

14. Governing law and disputes

These Terms are governed by the laws of Latvia. Consumer disputes may be submitted to the Consumer Rights Protection Centre (PTAC, www.ptac.gov.lv) or via the EU Online Dispute Resolution platform.

15. Changes

We may update these Terms; the current version and its effective date are always published on this website.

16. Contact

SIA IMNOTEKSI · Kaivas iela 31/3-78, Rīga, LV-1021, Latvia Café / pickup and returns address: Nometņu iela 9A, Jūrmala, LV-2016 E-mail: info@spherakauguri.lv · Phone: +371 25 006 008